UHNW principals and family offices managing multiple properties across cities — households where complexity is the baseline, standards are non-negotiable, and the right infrastructure makes everything run better.
We are based in Los Angeles. We work nationally.
I
UHNW Principals Managing 2–6 Properties
Multiple locations, rotating staff, seasonal transitions. One operational layer across all of it.
II
Family Office Advisors
Overseeing estate operations for principals who expect institutional-grade management from their household.
III
Incoming Estate Managers
Inheriting undocumented operations. Twentifour builds the system they need to succeed from day one.
IV
Estates in Transition
Transitioning between managers, recovering from a departure, or protecting continuity through a gap.
V
Households Recovering from Operational Failure
A departure, a crisis, a gap. Twentifour rebuilds the framework and makes sure it doesn't happen again.
The Process
"No scope can be built without a site visit. No proposal can be accurate without an assessment. This process ensures every engagement begins from an informed position — for both parties."
Every engagement starts with understanding your specific situation. Not a sales pitch.
Los Angeles · National
What We Do
Four pillars. One coherent operation.
A well-run estate should feel effortless. That feeling is not an accident. It is the result of systems — built deliberately, documented completely, and maintained without exception.
Pillar One
The Flagship Offering
The Estate Collection
A set of uniform 1" linen-covered binders — debossed, no sleeves, available in black or neutral — each dedicated to a specific category of estate life. Together they form a permanent, organized record of everything that matters. Every volume shares the same format so any staff member, principal, or new hire can navigate the system immediately.
"A new hire alone on a Saturday should be able to find a vehicle plate number in under two minutes. That is the standard every volume is built to."
VOLUME I
The Estate Manual
Estate identity & contacts
Emergency protocols
Staff SOPs by role
Maintenance logs
Operations structure
Equipment & systems
Vendor directory
Warranty audit
VOLUME II
The Art Collection
Full inventory with photos
Artist & provenance details
Condition notes
Location per property
Insurance reference
Acquisition records
VOLUME III
The Wine Collection
Full inventory
Varietal & vintage
Bin location
Quantity on hand
Cellar/storage notes
VOLUME IV
The Vehicle Collection
Vehicle profiles
Registration & plate info
Insurance records
Service history
Storage location
VOLUME V+
Vessels & Extended Assets
Yacht documentation
Aircraft records
Additional asset classes
Scoped per engagement
Ongoing Support — Optional
Quarterly Maintenance Retainer — $1,000 per property / per quarter
Review of all binder volumes for accuracy
Updates to vendor directory and contacts
Additions to asset catalogs (new acquisitions)
SOP revisions for staff or role changes
Digital file updated to match physical binder
Pillar Two
À La Carte Cataloging
Standalone Volumes · No Full Engagement Required
Each Collection volume is available as a standalone service. A client with an existing estate but a single pressing need — a wine inventory before a property sale, an art catalog for insurance — can engage Twentifour for that deliverable alone. Priced by collection size, scoped after an initial visit.
Standalone Service
Wine Collection Catalog
On-site inventory of the full wine cellar or collection. Each bottle documented by varietal, vintage, bin location, and quantity. Delivered as a professionally formatted binder. Platform input (Cellar Tracker or similar) available upon request.
Small collection (under 100 bottles)from $1,200
Medium collection (100–300 bottles)from $2,000
Large collection (300+ bottles)Quoted on assessment
Standalone Service
Art Collection Catalog
On-site documentation of every piece — photography, artist details, provenance, condition notes, dimensions, and location. Delivered as a formatted binder. Platform setup (ArtCollection.io or Artwork Archive) available as an add-on.
Small (under 20 pieces)from $1,500
Medium (20–50 pieces)from $3,000
Large (50+ pieces)Quoted on assessment
À La Carte Note
All standalone services follow the same intake process — abbreviated where scope is already clear. An initial visit is always required before pricing is confirmed. Vehicle and vessel catalogs available on request, quoted individually.
Pillar Three
Setup Engagement
Cross-Property Coordination
For principals managing multiple properties — typically 2 to 4 — Twentifour builds a unified operational layer that aligns estate managers, staff, and vendors across locations. This is a setup engagement, not ongoing management. The deliverable is a structure the household can maintain independently.
Twentifour acts as an outside consultant — not a fractional estate manager. Authority and execution remain with the household.
What Gets Built
Property-by-property operations overview
Unified vendor master list across all locations
Staff directory with role clarity per property
Communication protocols between properties
Escalation structure for urgent issues
Integrated into The Estate Manual (Vol. I)
Pillar Four
Platform Setup & Implementation
Optional Add-On · Client-Owned Platforms
For clients who want a digital layer alongside their physical binders, Twentifour will set up and populate the platform of choice. All platforms are client-owned and client-maintained. Twentifour handles initial setup and data entry only. Training is provided by the platform directly.
Nines
Estate Operations
Household management platform for UHNW estates. Covers property profiles, staff management, vendor tracking, and task management across multiple properties.
EstateSpace
Family Office · Multi-Property
Purpose-built for family office estate operations. Full setup including property profiles, asset documentation, vendor uploads, and data entry. Scaled for complex multi-property households.
Cellar Tracker
Wine Collection
Professional wine collection management. Twentifour completes the original cataloging and inputs directly into Cellar Tracker. Client and staff own and maintain from delivery.
ArtCollection.io
Art · Family Office Grade
Built for family offices and serious private collectors. Covers provenance, condition reports, valuation history, location tracking, and insurance documentation.
Artwork Archive
Art Collection
Accessible platform for collectors of all scales. Generates insurance reports, provenance documents, condition reports, and Certificates of Authenticity.
Client Preference
Custom
Client has an existing platform in use? Twentifour will populate it. Compatibility confirmed during assessment.
The Difference
Without a framework. With Twentifour.
Without a Framework
With Twentifour
Operations depend on memory
Operations depend on documentation
Turnover means starting over
New hires inherit a system
The principal is the bottleneck
The estate runs independently
Standards vary by who’s working
Standards are consistent always
Crises are reactive
Crises are planned for
Costs are invisible
Every dollar is tracked
"Operations depend on documentation. Standards are consistent, always. The estate runs independently."
— With Twentifour
Not sure which service fits your estate? The Discovery Visit is designed exactly for that.
About
Built from inside the estate.
18+
Years in UHNW estates
30+
Vendors coordinated per engagement
LA
Based — works nationally
“Because a well-run estate should feel effortless.”
Janelle Orange-Williams
18+ years embedded. Not consulting. Inside.
Janelle Orange-Williams has spent nearly two decades inside some of Los Angeles's most complex private estates. Not as an outside consultant — embedded. Understanding what it takes to keep a household of this caliber running isn't theoretical for her. It is her professional history.
That experience is the foundation of Twentifour Intelligence. Every framework, every system, every protocol she builds comes from direct operational knowledge of what actually fails in UHNW households — and how to prevent it.
The work is not glamorous. It is precise. It is documentation, process design, vendor coordination, and staff continuity planning. It is making sure that when someone leaves, the estate doesn't leave with them.
Because a well-run estate should feel effortless. For everyone inside it.
“Janelle has shown a relentless commitment to her work, being reliable and making sure things are done with high standards. She is an absolute dynamo, willing to tackle any project and gets the job done. Her discretion and judgment are impeccable and make her invaluable when managing our household.”
Private Estate Principal
Background
The work. Precisely.
01
18+ years embedded in UHNW estate operations across Los Angeles
02
30+ vendors coordinated per engagement — across maintenance, security, HVAC, AV, pool, landscaping, and utilities
03
Specialist in estate manager transitions, new construction handoffs, and operational rebuilds
04
Digital platform implementation and management
05
California DRE Brokers license: 01986314
06
Based in Los Angeles — engagements nationally
In Practice
Estate Intelligence — In Practice.
“All scenarios drawn from real private residences. No names. No addresses. Only the operational reality — and what structured documentation makes possible.”
01
Staff Continuity After a Key Departure
A 10-year house manager resigned — and no one else knew how the household operated.
02
Multi-Property Communication Breakdown
Three properties. Three teams. Information changed in one location and never reached the others.
03
Seasonal Opening Without a Protocol
The family arrived to an unprepared property because no documented checklist existed for the seasonal transition.
04
Undefined Decision Authority
Every decision — from a $200 repair to a weekend menu — required the principal’s personal approval.
05
Estate Manager Turnover Cycle
Three estate managers in two years — each one inheriting no documentation and no defined expectations.
06
Vendor Dependency Exposure
A sole-source vendor went out of business. No backup contacts, no system specs, and no service history on file.
07
Household Budget Opacity
The family office requested a cost breakdown. The estate couldn’t produce one — because expenses were never categorized.
08
Guest Readiness Failure
Weekend guests arrived to unprepared rooms because the communication chain between the principal and staff didn’t exist.
09
Emergency Response Gap
A security incident occurred and three staff members witnessed it — none knew the response protocol.
10
Staff Role Ambiguity
Eight team members, overlapping responsibilities, no written scopes — and growing resentment about who owns what.
11
Preventable Maintenance Escalation
A five-figure repair that started as a routine service call — because no maintenance schedule was being tracked.
12
Onboarding Without Infrastructure
A new chef started with no documented dietary preferences, no vendor list, and no event calendar.
13
Principal as Operational Bottleneck
The homeowner spent 8+ hours per week on household decisions that should have been handled by the framework.
14
Asset Documentation Gap
Millions in art, wine, and collectibles — with no current appraisals, no condition reports, and outdated insurance riders.
15
Summer Staff Burnout
By August, key staff were exhausted and considering leaving — because no rest was built into the seasonal schedule.
“Every scenario above was resolved through structured documentation, clear protocols, and an operational framework built to outlast any single individual.”
Inquire
From first contact to engagement.
The five-stage process from initial inquiry through signed engagement — designed to protect your time, qualify clients, and deliver proposals that reflect the actual scope of work.
The Process
Five stages. No surprises.
"No scope can be built without a site visit. No proposal can be accurate without an assessment. This process ensures every engagement begins from an informed position — for both parties."
01
Initial Inquiry
First Contact · Qualification
Fee — No charge
A prospective client reaches out via referral, website, or direct contact. A brief introductory exchange — phone or email — to understand what they're looking for and determine if there's a fit worth exploring further.
Format
Phone call or email exchange
Duration
15–20 minutes
Goal
Understand the household, identify the need, confirm mutual interest
Outcome
Proceed to Discovery Visit — or gracefully decline
02
Discovery Visit
On-Site · First Impression
Fee — No charge
The first on-site visit. An introductory walk-through of the property — a conversation, not a formal assessment. Observing the household, meeting the principal or estate manager, and getting a feel for the complexity of the engagement.
"I am also deciding if this is a project I want to take. The Discovery Visit is as much about my evaluation of the client as theirs of me." — Janelle's Standard
Format
On-site walk-through with principal or estate manager
Mutual decision to proceed — or not. No obligation on either side.
03
Estate Assessment
Formal Scoping · Billable
Fee — Hourly · 3-hr minimum
A formal, structured review of the estate's operational landscape. Methodical, documented, and billable. The assessment produces the information needed to build an accurate proposal. Because every estate is different, time varies — the minimum ensures your expertise is always compensated.
Assessment fee rolls into total project cost if client engages
Deliverable
Internal assessment notes used to build the formal proposal
04
Proposal
Custom Scope · Pricing
Fee — Included
A custom proposal built directly from the assessment findings. Scope, deliverables, timeline, and investment are clearly outlined. Because no two estates are the same, no two proposals are the same — but all share the same structure: a base engagement, defined deliverables, and optional add-ons.
Structure
Base project fee + itemized services + optional add-ons
Format
Written proposal document delivered within 5 business days
Includes
Scope of work, binder volumes, timeline, investment, retainer option
Assessment Credit
Fee from Stage 03 is applied to total project investment upon signing
05
Engagement
Signed · Active
Status — Active Client
Contract signed, deposit received, project begins. A kickoff session is scheduled to confirm timeline, establish access protocols, and align any household staff who will be involved. From here, Twentifour is on the ground.
To Begin
Signed agreement + 50% deposit
Kickoff
On-site session to confirm timeline and access
Ongoing Option
Quarterly retainer available at project close for updates and maintenance
À La Carte
Standalone services (wine, art cataloging, etc.) follow the same intake — abbreviated where scope is already clear
What This Process Protects
Your Time
No detailed work begins without compensation. The assessment minimum ensures your expertise is never given away at the scoping stage.
Proposal Accuracy
Every proposal is built from observed reality, not assumptions. Scope surprises are minimized because the assessment surfaces them first.
Client Alignment
By the time a contract is signed, both parties have met on-site twice. There are no surprises about who Twentifour is or how we work.
Start the Process
Begin with an inquiry.
Thank you.
Janelle will be in touch within 48 hours. All inquiries are handled with complete discretion.
"The form below should feel like the first step in a private conversation — not a sales funnel."
What to Expect
After your inquiry, Janelle responds personally within 48 hours to schedule Stage 01 — the initial inquiry call. That first conversation is 15–20 minutes, focused entirely on understanding your estate's situation. No pitch. No pressure. Mutual fit first.
Inquiry Received
Inquiry received.
Thank you for reaching out. Janelle personally reviews each inquiry and will respond within 48 hours to begin a private, low-pressure conversation.
